TSP’s CloudCare – Your One-Stop Solution for SAP SuccessFactors Support

As the corporate world went global, enterprises needed a more efficient and affordable solution to overcome the geographical boundaries for real-time tracking and remote workforce management. Cloud HR software like SAP SuccessFactors brought a new approach to managing the workforce and the employee experience. But the leap from on-premise to cloud HR systems also brought new unforeseen challenges. Enterprises are often left unprepared by the misconception that cloud applications like SAP SuccessFactors require less support than their on-premise counterparts.

Evolution of TSP’s CloudCare Support

To address the aforesaid challenges and bridge the cloud HCM gap, TSP’s highly skilled process and technology experts designed CloudCare – a unique set of support and optimization services for SAP SuccessFactors customers. TSP’s CloudCare services opportunely assist SAP SuccessFactors customers with quick responses to mitigate issues and meet the process, data, and legislative requirements HR faces. It enables HR to free up time to focus on empowering employees and enhance the business efficiency that directly underpins an organization’s performance.

Significant SAP SuccessFactors Challenges

SAP SuccessFactors admins are challenged regularly to keep up with the pace of ever-changing technology. Managing bi-annual release cycles, consistent testing to ensure there are no downstream impacts from universal features, identifying and adopting what opt-in features your organization can utilize, and rolling those out before it’s time for the next release is not only exhausting but fraught with challenges… and this while they are performing their everyday activities!

A few real-life support challenges are listed below:

• Admin tasks require sound technical knowledge, not typically found in the HR professional.
• Each module requires specific skills, and every release needs an admin to stay up-to-date with new functionalities constantly.
• HR business processes can cause spikes in support activities during appraisal cycles, compensation cycles, etc. Managing the pace of changes to the system and how they interact with peaks in support requires a constant effort that is often underestimated.
• It can be difficult for an admin to identify if an issue can be solved by themselves. Complex functional and technical problems require certified high-level resources.
• SAP support engineers are often located in remote places and have a technical mindset. Often process or functional issues tend to receive technical answers that lead to frustration and inefficiencies.
• Bi-annual releases require time and effort to analyze, understand, map with the existing setup, implement, test and document. Customers often skip new functionalities due to the time and effort involved to implement them, thereby failing to reap the actual benefits properly.

Why Choose TSP’s SAP SuccessFactors CloudCare Support?

The SuccessFactors CloudCare support model from TSP is much sought after by global organizations. It provides them with flexible, end-to-end, contextual, and consultative technical and functional support. CloudCare provides highly specialized, prompt, and robust support from SAP SuccessFactors experts under one roof. TSP’s CloudCare support services assure to keep your performance at peak with effective and on-time support across SuccessFactors modules and processes that drive your business.

The post-production support, health-check, and cloud extension services allow you to unleash the full potential of your SuccessFactors system through assured operational continuity. With CloudCare, stand to gain optimal employee experience and enhanced user adoption, while in parallel saving effort and cost on training. With our flexible support solutions and best of the process and technical advisory, we ensure each of our clients is delivered with a custom-designed long-term SAP SuccessFactors support solution to meet their HR requirements.

CloudCare allows the customer to:

• Improve employee productivity by allowing internal resources to focus on higher value-added tasks.
• Reduce time spent on configuration and maintenance.
• Stay up to date with periodic releases and regulatory changes.
• Train human resources personnel on the latest features and options of SuccessFactors.
• Get immediate answers to questions from a dedicated team of human resources process experts in all SuccessFactors modules.

What services does TSP’s CloudCare include?

Comprehensive Support from SAP SuccessFactors Certified Experts

We provide technical and functional support to resolve common (and uncommon!) SuccessFactors issues that you face. CloudCare also includes training on the latest SuccessFactors features so that you can reap the benefits best suited for you. Our team of SuccessFactors certified professionals and HR process specialists uses a contextual and consultative approach to help you enjoy using SuccessFactors and make the most of it!

Release Management

Managing SAP SuccessFactors’ bi-annual releases should not be overwhelming anymore. Connect with our certified solution consultants to understand the new features and get an in-depth consultation on what features add maximum value to your business. Draft a release management plan and adopt an instant synch strategy to test and roll out new features specific to your business processes and needs.

Service Delivery Management

We provide 24/7 support with dedicated follow-up of tickets coupled with weekly CloudCare Touchpoint calls.

CloudCare: SAP SuccessFactors Support Simplified!

CloudCare is a unique, flexible set of solutions, methodologies, and deliverables that meet your cloud HR needs. Tap into certified SAP SuccessFactors consultants cross-trained in various modules, who serve as an extension of your team members and become your trusted advisor to help you make the best decisions when it comes to your investment. Our knowledgeable SuccessFactors certified professionals and HR process specialists not only carry hands-on experience but also keep your entire process in mind to maximize integration. Get contextual and consultative high-quality support from our certified solution consultants and manage maintenance, release management, and more through our flexible support models. The depth and breadth of TSP’s CloudCare HR support solutions are unparalleled in the industry and help us bring a distinctive value proposition to the table. Connect with TSP to resolve your SAP SuccessFactors issues and reap the maximum benefits for your organization today!