SAP Support – Application Management Services (AMS)

Cost-Effective, Tailor-Made Models that Provide Significant Savings on SAP Total Cost of Ownership.

TSP’s SAP Application Management Services (AMS) practice covers the entire SAP spectrum. We are experienced in tailoring models that cater to our client’s unique needs. We ensure cost benefits, risk reduction, and high return on investments by aligning our resources with the core SAP strategy. We are always appending the our SAP support services and processes with latest technologies like RPA and Machine Learning, reducing margin of errors and considerably and improving efficiency significantly.

TSP specializes in providing support services for the Functional/Technical Development including: ABAP, Fiori, Basis, Databases, Infrastructure Support – Hardware and Operating Support, Java and E-commerce (Hybris / C/4HANA), Basis & Databases.

TSP recognizes three major models for support of SAP applications. Various factors need to be taken into consideration while choosing the right model – customer readiness, ROI, processes criticality and stability.

Managed SAP Support

Dedicated Consulting Team at customer’s (on-site) locations
SLA based service Delivery Framework
Delivery Assurance through Process Excellence
Extended service window through contractual arrangements

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On-Demand Support

Services through shared pool of remote resources
No stringent SLAs for service delivery
Weekly Reporting
Fixed service window of 8X5 as per TSP calendar
Capped efforts and engagement duration

Staffing Solutions

Support consultants delivered to meet peak workloads
Specialized consultant with experience in support and end to end implementations
Client has complete control over the support services

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On-site

Nearsite

Offshore

Tailor-made models

SAP Support

T-Shirt Size Offerings

Features	Small	Medium	Large
Break Fix/ Critical Support – Functional and Technical	Yes	Yes	Yes
Minor Enhancements	No	Less than 20 hours of effort	Less than 40 hours of effort
Onsite Support	Time & Materials (Extra)	Time & Materials	Time & Materials
SLA Non Critical Defects	Priority 2 – 1 Day Priority 3 – 2 Days Priority 4- 5 Days	Priority 2 – 8 Hours Priority 3 – 1 Day Priority 4- 5 Days	Priority 2 – 8 Hours Priority 3 – 1 Day Priority 4- 5 Days
SLA Critical	Yes, within support time-zones	Yes	Yes
Weekend Holiday Support	Time & Materials (Extra) – Only for P1 issues	Time & Materials (Extra) – Only for P1 issues	Yes – Only for P1 issues
L1/L2/L3 Support	Level 2	Level 2	Level 2 and Level 3 Support
Minimum Contract Duration	6 Months	1 Year	3 Years
Hours Rollover from Month to Month	No	Partial	Yes
Named Resource	No	Yes	Yes
RPA	No	Yes	Yes

Why choose us?

100+ SAP Engagements Proactive service management Deep Understanding of SAP Landscape Interactive Troubleshooting and Issue Resolution Round-the-clock Support

Flexible Support Models

Define the scope that suits best
Augment existing in-house team

Accoutability

Defined and Measurable Service Level Agreements
Defined Roles and Responsibilities Matrix

Cost

Proven delivery model using Onsite and Offshore to keep the blended rate down
Ability to use on-demand services reducing fixed cost

Quality and Speed

Ability to ramp-up and down within a short span of time
Ability to access the right level resource expertise

Fill the form below to download our whitepaper and get a comprehensive review of our SAP Application Management Services.