Simplify Support and Release Management for SAP SuccessFactors
CloudCare
Improve Employee Productivity
by allowing internal resources to focus on higher value-added tasks
CloudCare is Designed to Meet the Unique Demands of Cloud HR Support
CloudCare was created by TSP’s HR experts to help SAP SuccessFactors customers meet the process, data and legislative requirements they face throughout the year. HR teams face constant demands on resources and data. CloudCare helps customers meet these demands while ensuring process and data accuracy.
How we help our Customers
Get it Right
- Changes to Configuration
- Enhancements
- Project-based Change Requests
Get it Fixed
- Bug Fixing
- Issue Resolution
Get it Done
- Processing Support
- Reporting
- How to? / Training
- Massive Data Management
Keep it Up-to-date
- Release Management
- Custom Client Webinars
- Impact Mitigation
- Regression Testing
- New Feature Enablement
Specialized, Prompt and Assertive Support to solve Your Real-life HR Challenges
We partner with clients on their digital transformation strategy and help them make strategic decisions about their SuccessFactors and WorkForce systems, setting priorities on enhancements, identifying dependencies, and establishing a road map for incorporating new products or features.
Learn how TSP takes a consultative approach to SAP SuccessFactors Support
Real-life Success Stories
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Ravi2023-06-19 11:12:442024-01-31 07:20:05Multi-Country SuccessFactors HXM Suite Support for a Global Telecommunications Provider
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Ravi2023-06-19 11:08:442023-10-17 11:05:46Multi-Country SuccessFactors HXM Suite for a Leading Steel Manufacturing Company
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1833
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Ravi2023-06-19 11:07:302023-10-18 06:41:24Multi-Country SuccessFactors HXM Suite Support for a Global Automotive Parts SupplierTransition to CloudCare in 1 – 4 Weeks
We provide Client with the expected service and resolution protocols in line with best practice standards to which TSP adheres. In order to provide excellence in service it is crucial for TSP to understand the Client business requirements and processes related to the technology solutions in scope.
SuccessFactors Health Check
Snapshot of Your Environment
Report of Findings
Risk Management
Why TSP?
- Consultants with experience of numerous implementations and support projects across the globe
- Consultative approach that helps your systems evolve as your business evolves
- xDesk ticketing system to track the status of requests raised and to manage credit utilization
- Regular check-in calls to ensure that there is always a line of communication into our delivery team.
- Follow-the-sun approach to support your teams, no matter where they are located.