Predict Customer Grievances
CustomerThink is a ground-breaking AI powered solution that helps customer facing employees quickly anticipate customer issues and recommend actions in real time. CustomerThink provides them with relevant customer data across the enterprise in a single integrated view enabling them to solve issues faster. CustomerThink uses AI to integrate structured, unstructured and user “tribal knowledge” to give users insights not possible prior.
CustomerThink Features
Know Your Customer
Integrates all structured, unstructured and user “tribal knowledge” data from disparate internal and external sources for a specific customer
Grievance Prediction
Predicts individual or group customer grievances using AI based segmentation techniques across various bands of customers, leveraging advanced AI and machine learning technology to make recommendations in real time
Complaint Anticipation
Allows customer service to get ahead of large-scale problems by predicting potential issues caused by outages, product quality, delivery shortcomings, etc.
Triage Management
Prioritizes customer related issues by integrating data from external feeds such as weather, news, etc. with customer criticality data
Sentiment Analysis
Utilizes all relevant customer data and AI technology to predict customer sentiment, including potential difficult interactions and proactive recommendations to improve customer satisfaction
Real Time Data On or Off-Premise
Pushes real-time customer data to frontline employees, allowing them to answer questions and concerns immediately instead deferring to call centers or escalating to managers
The App Orchid platform helps enterprises build AI fueled apps for the Energy, Utilities, Insurance and Healthcare industries. The App Orchid platform uses deep learning and natural language processing with industry specific content delivered through knowledge graphs, to create powerful predictive apps. App Orchid blends historical and real-time, structured and unstructured data with employee “tribal knowledge” to deliver innovative enterprise apps in four key solution areas AssetThink, CustomerThink, DocuThink and ContractAI. TSP holds vast experience in implementing and building on the App Orchid solutions.